Creation, Production, Shipping & Returns
Creation, Production & Shipping
Creating & Producing the Trees is a time consuming and work-intensive process, therefore Thomas’ larger Tree Artworks have a lead time of up to 12 weeks. The smaller ones have a lead time of up to 6 weeks. If you have any enquiries, please get in touch.
Although Thomas’ Trees are Limited Editions, each one that is produced is different and very much a unique piece of work. The grain pattern of the wood used and the reaction between the surface of the wood and the laser are contributing factors to the individual end result.
Returns & Refunds
Thomas wishes all customers to be entirely happy with their Tree and endeavours to create the highest quality works. However, If you upon receipt of the artwork, you are not happy with your artwork, you have the right to a full refund, within 14 days of receipt of the artwork. The artwork must be returned in its original condition, using the original MDF packaging provided. Postage & Packaging must be paid by the customer, unless the artwork has somehow been damaged in transit. Once the artwork is received, a refund will be processed.